DIMS apps usage and access

Learn what the app does and does not do with your information.

DIMS does not invade your privacy. The DIMS participant app and the DIMS FORM app uses permissions that you set to allow it to do certain things.

Permissions:

What permissions are you asked to allow? What do they mean and why does DIMS need them?

Allow Notifications

DIMS Apps will send you push notifications for check-ins, reminders, and communication from your case manager. This permission is required for those to be delivered.

Allow Critical Alerts

DIMS Apps will send you an alert if you are about to miss a check-in. This is especially important if your program is using DIMS for curfews or other random check-ins.

Share Location

DIMS Apps logs your location when you check in and when you send a message. This information is shared with your program. DIMS Apps cannot see your location at any other time unless that service is used by your program.

Share Background Location

This allows DIMS to gather your location while you do not have the app open. This information is available to your program. Not all programs utilize this service. If you have questions about what location data your program has opted to gather, please reach out to your case manager.

Allow Access to Motion or Physical Activity

This permission allows DIMS to determine whether you and your phone are moving. To keep your background location accurate as you move quickly, the phone changes the way that it gathers location data. This information is only used if your program is using DIMS for continuous location monitoring.

Allow Access to Camera

This allows the DIMS Apps app to use your phone’s camera when you take a selfie to check in. DIMS cannot access your camera unless you are using it during a check-in or to send a photo via DIMS’s messaging functionality. The application cannot use your camera outside of these situations.

Allow Access to Photos

If you use DIMS Apps to message your case manager, this permission enables you to send a photo attachment. It does not give DIMS or your program access to your photo library. DIMS can only see photos that you choose to upload to the app.

Allow Access to Audio Recording

If you use DIMS Apps to have video calls with your case manager, this permission enables the recording of that audio. It does not allow DIMS to listen to or record calls made outside of the DIMS Apps.

Allow Access to Phone

Access to your phone’s calling service is necessary to allow video calls from your case manager to ring like a normal phone call. This does not give DIMS access to your phone calls outside of the app, call history, or contacts.

What data does DIMS collect?

DIMS Apps collects the following information:

The type of phone you are using and what operating system is on that phone for support purposes.
Whether you are logged in to the DIMS Apps app.
Any messages you send your case manager or PO within the DIMS Apps app. DIMS does not look at or track messages sent outside of our app.
Any video calls you have with your case manager or PO through the DIMS Apps app. DIMS does not track or access calls made outside of our app.
Your location any time you send a message or check in through the app. If it’s part of your program, DIMS Apps will collect your phone’s location throughout the day, though this occurs only if your program chooses to turn on that service.

The information DIMS does obtain from the app is available to the program you are participating in, but this information is never sold to third parties. DIMS is HIPAA compliant, and we work hard to ensure your information is secure and protected.

What does DIMS not do?

DIMS Apps does not:

Monitor anything done on your phone outside of our app.
Have access to your photo library. DIMS can only see a photo if it is sent through our app.
Listen to, record, or document your phone calls outside of our app.
Read texts or other messages sent outside of our app.
Give your program access to your phone.
Share or sell any of your information.